Refund Policy

Status Sept 2021

**Refund Policy for Alca Media**
At Alca Media, customer satisfaction is our top priority. We strive to deliver exceptional service and products to meet your needs. However, we understand that situations may arise where a refund is necessary. Please read our refund policy carefully:
1. **Digital Products and Services:**
- We offer refunds for digital products and services within 30 days of purchase if you are not satisfied with the quality or functionality of the product/service.
- To request a refund, please contact our customer support team with your order details and a brief explanation of the issue.
- Refunds will be issued back to the original payment method used for the purchase.
2. **Physical Products:**
- For physical products, refunds are available within 14 days of receiving the product, provided the item is in its original condition and packaging.
- Customers are responsible for return shipping costs unless the product is damaged or defective upon arrival.
- Refunds will be processed once the returned item is received and inspected.
3. **Subscription Services:**
- Subscriptions to our services may be canceled at any time, but refunds will only be issued for the unused portion of the subscription period.
- Refunds for subscription services will be prorated based on the remaining subscription term.
4. **Non-refundable Items:**
- Certain items such as customized products, downloadable content, and services rendered are non-refundable unless there is a technical issue or error on our part.
- Gift cards or vouchers purchased through Alca Media are also non-refundable.
5. **Refund Processing Time:**
- Please allow up to 7 business days for refunds to be processed and reflected in your account, depending on your payment provider.
6. **Contact Us:**
- If you have any questions or concerns regarding our refund policy, please don't hesitate to contact our customer support team for assistance.
By making a purchase with Alca Media, you agree to abide by the terms and conditions outlined in this refund policy. We reserve the right to amend or update this policy as necessary. Thank you for choosing Alca Media. We appreciate your business!